1. Introduction

Welcome to Gaia’s Home & Garden! These terms and conditions govern your use of our services and website. By using our services, you agree to abide by these terms, which constitute a legally binding agreement between you (the “Customer” or “you”) and Gaia’s Home & Garden (the “Company,” “we,” or “our”). Please read these terms carefully before engaging with our services.

If you do not agree with these terms, please do not use our services.

2. About Us

Gaia’s Home & Garden provides professional gardening maintenance, design, building, and landscaping services. Our business is located at 43 Ickworth Court, Ingleby Barwick, Stockton-On-Tees, England, TS17 0PA.

3. Services Provided

We offer a range of services, including but not limited to:

  • Gardening maintenance
  • Garden design
  • Landscape architecture and construction
  • Hardscaping (e.g., patios, walkways)
  • Planting and lawn care
  • Garden building and structure installation

Full details of our services are available on our website or can be provided upon request.

4. Acceptance of Terms

By engaging with our services, whether online, via phone, email, or in person, you acknowledge that you have read and understood these Terms and Conditions, and agree to be bound by them.

5. Quotes and Estimates

  • Quotes: All quotes provided by Gaia’s Home & Garden are non-binding unless explicitly stated. We will provide a written estimate for services, which will include an outline of the work, materials, and the cost associated.
  • Estimates: Estimates provided by the Company are for informational purposes only and subject to change based on final inspection or unforeseen circumstances (e.g., additional work required, material price changes).
  • If you accept the quote or estimate, a formal contract will be created.

6. Contracts and Agreements

Once you have accepted a quote or estimate and signed a contract, both parties are bound by the terms of the contract, which will specify the scope of work, payment terms, and timelines.

  • Service Contract: The contract will include detailed information about the agreed services, including the start date, end date, payment schedule, and any special conditions.
  • Variation in Scope: Any changes to the agreed scope of work must be confirmed in writing. If the scope of work changes, we reserve the right to amend the price accordingly.

7. Payment Terms

  • Payments are due as specified in the contract, either upon completion of the service, in installments, or as a deposit, depending on the agreement.
  • Payment methods accepted: Bank transfer, credit/debit card, or cheque. Payment details will be provided on the invoice.
  • If payments are not made by the due date, we reserve the right to charge interest on overdue amounts, in accordance with applicable laws.
  • Failure to make timely payments may result in a halt to services, or legal action to recover the debt.

8. Cancellations and Refunds

  • Cancellations: You may cancel services at any time before the start of the work, but a cancellation fee may apply if you cancel after confirming a contract or making a deposit. Cancellation fees will be outlined in the contract.
  • Refunds: If you are not satisfied with the completed services, please contact us within 7 days of the service being completed. We will work with you to resolve the issue, but refunds may only be issued in exceptional circumstances.

9. Liability

  • Our Liability: Gaia’s Home & Garden will carry out all services with due care, skill, and diligence. However, we do not accept liability for any damage caused by external factors (e.g., adverse weather conditions, damage caused by third parties, or pre-existing conditions of the property).
  • Customer’s Liability: The Customer agrees to provide a safe working environment for our staff and contractors. If additional risks or hazards are identified during the service, the Customer agrees to resolve these matters promptly to ensure the safety of our team.

10. Health and Safety

  • We adhere to all relevant health and safety regulations while delivering services. It is your responsibility to inform us of any hazards or risks present on the site.
  • If our workers feel that the environment is unsafe, we may suspend the service until the situation is addressed.

11. Materials and Equipment

  • Ownership of Materials: All materials provided for the job (e.g., plants, tools, and construction materials) will remain the property of Gaia’s Home & Garden until full payment is made for the relevant services.
  • Third-Party Materials: If you provide materials for the job, Gaia’s Home & Garden is not responsible for any defects in those materials.

12. Permits and Permissions

The Customer is responsible for obtaining any necessary permits, permissions, or approvals from local authorities (e.g., planning permission for landscaping or structural work) unless otherwise agreed in writing. Gaia’s Home & Garden can assist with permit applications for an additional fee.

13. Privacy and Data Protection

We value your privacy and comply with applicable data protection laws, including the GDPR. For more details on how we handle your personal data, please refer to our Privacy Policy.

14. Force Majeure

Gaia’s Home & Garden will not be liable for any delay or failure in performance of our services due to circumstances beyond our control, such as natural disasters, strikes, pandemics, or government restrictions.

15. Intellectual Property

All intellectual property (including designs, plans, and content created) provided by Gaia’s Home & Garden remains the property of the Company unless agreed otherwise in writing. The Customer may use such materials solely for the purpose for which they were provided.

16. Dispute Resolution

  • Informal Resolution: If any disputes arise regarding the services provided or this agreement, both parties agree to attempt to resolve the dispute through informal communication and negotiation.
  • Formal Dispute Resolution: If informal methods do not resolve the dispute, either party may seek formal dispute resolution or mediation services.
  • Jurisdiction: These terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to Terms and Conditions

Gaia’s Home & Garden reserves the right to update or change these Terms and Conditions at any time. Any updates will be posted on our website, and you will be notified if any material changes are made. Continued use of our services following such changes will constitute your acceptance of the updated Terms and Conditions.

18. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Gaia’s Home & Garden
43 Ickworth Court,
Ingleby Barwick,
Stockton-On-Tees,
England, TS17 0PA
Email: bradleycarey1998@hotmail.com
Phone: 07597058950