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Introduction
Gaia’s Home & Garden is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR), as well as other applicable laws. By using our services or engaging with us in any way, you consent to the practices described in this policy.
Who We Are
Gaia’s Home & Garden is a landscaping and gardening maintenance service provider based at 43 Ickworth Court, Ingleby Barwick, Stockton-On-Tees, England, TS17 0PA.
For the purpose of GDPR, the data controller is Gaia’s Home & Garden. We are responsible for your personal data.
Information We Collect
We may collect and process the following types of personal data:
- Personal Identifiers: Name, address, phone number, email address, and other contact information.
- Contractual Data: Information related to contracts, services, or projects you engage us for, including billing details.
- Transaction Data: Details about the services we provide to you or that you have requested, including payments and invoices.
- Usage Data: Information about how you use our website, social media channels, and services (e.g., IP addresses, browser type, and referring website).
- Communications Data: Correspondence with us, including emails, phone calls, and feedback.
- Marketing Data: Preferences regarding receiving marketing communications, surveys, or updates.
How We Collect Your Data
We collect data in the following ways:
- Direct interactions: When you fill out a form on our website, sign a contract, or directly engage with us (e.g., via email, phone, or in person).
- Automated technologies: We may automatically collect data when you interact with our website or social media platforms using cookies and similar technologies.
- Third-party sources: We may receive data from third-party providers who offer services that may involve handling or processing personal information.
How We Use Your Data
We use your personal data for the following purposes:
- Providing Services: To deliver gardening maintenance, design, building, and landscaping services as requested.
- Communication: To respond to inquiries, provide customer support, or send updates related to your service.
- Contractual Obligations: To fulfill our contractual responsibilities, including billing, invoicing, and managing payments.
- Marketing and Promotion: To send you relevant updates, newsletters, or offers, provided you have given us consent to do so.
- Compliance: To comply with legal obligations, such as tax reporting or regulatory requirements.
- Security and Improvement: To ensure the security of our services, monitor website usage, and improve our offerings.
Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds:
- Consent: We may process your data where you have given explicit consent (e.g., for marketing communications).
- Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., delivering services you have requested).
- Legal Obligation: We may need to process your data to comply with legal obligations (e.g., tax records).
- Legitimate Interests: We may process your data when we have a legitimate interest in providing you with services or improving our business.
Sharing Your Data
We may share your personal data with third-party service providers who assist us in delivering services, such as payment processors, website hosting providers, or contractors. These third parties will only process your data as instructed and are obligated to keep it confidential.
We will not sell, rent, or otherwise disclose your personal data to third parties without your consent unless required to do so by law.
Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once it is no longer needed, we will securely delete or anonymize your data.
Your Rights Under GDPR
As a data subject, you have the following rights:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request corrections to any inaccurate or incomplete data we hold about you.
- Right to Erasure: You can request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: You have the right to request the restriction of processing under certain conditions.
- Right to Data Portability: You may request to receive your personal data in a structured, commonly used format for transfer to another data controller.
- Right to Object: You have the right to object to the processing of your personal data for specific reasons, such as for direct marketing.
- Right to Withdraw Consent: If we are processing your data based on consent, you have the right to withdraw your consent at any time.
- Right to Lodge a Complaint: If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Security Measures
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.
International Data Transfers
We do not transfer your personal data outside of the United Kingdom or the European Economic Area (EEA) unless necessary to provide services and appropriate safeguards are in place, such as data protection agreements or Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you if the changes significantly affect your rights. Please review this policy periodically to stay informed about how we protect your personal data.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:
Gaia’s Home & Garden
43 Ickworth Court,
Ingleby Barwick,
Stockton-On-Tees,
England, TS17 0PA
Phone 07597058950
Email:bradleycarey1998@hotmail.com
Complaints
If you wish to file a complaint regarding how we handle your personal data, you may contact the Information Commissioner’s Office (ICO) at:
Information Commissioner’s Office
Wycliffe House, Water Lane,
Wilmslow, Cheshire SK9 5AF,
United Kingdom
